Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.
Identifieur interne : 001B27 ( Main/Exploration ); précédent : 001B26; suivant : 001B28Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.
Auteurs : Anne Meissner [Allemagne] ; Hans-Martin Hasselhorn ; Madeleine Estryn-Behar ; Olivier Nézet ; Janusz Pokorski ; Dinah GouldSource :
- Journal of advanced nursing [ 0309-2402 ] ; 2007.
Descripteurs français
- KwdFr :
- Attitude du personnel soignant (MeSH), Communication (MeSH), Continuité des soins (normes), Enquêtes et questionnaires (MeSH), Europe (MeSH), Femelle (MeSH), Gestion des soins aux patients (méthodes), Gestion des soins aux patients (normes), Gestion des soins aux patients (organisation et administration), Humains (MeSH), Infirmières et infirmiers (psychologie), Mâle (MeSH), Prestations des soins de santé (méthodes), Prestations des soins de santé (normes), Relations infirmier-patient (éthique), Satisfaction professionnelle (MeSH), Tolérance à l'horaire de travail (MeSH).
- MESH :
- méthodes : Gestion des soins aux patients, Prestations des soins de santé.
- normes : Continuité des soins, Gestion des soins aux patients, Prestations des soins de santé.
- organisation et administration : Gestion des soins aux patients.
- psychologie : Infirmières et infirmiers.
- éthique : Relations infirmier-patient.
- Attitude du personnel soignant, Communication, Enquêtes et questionnaires, Europe, Femelle, Humains, Mâle, Satisfaction professionnelle, Tolérance à l'horaire de travail.
English descriptors
- KwdEn :
- Attitude of Health Personnel (MeSH), Communication (MeSH), Continuity of Patient Care (standards), Delivery of Health Care (methods), Delivery of Health Care (standards), Europe (MeSH), Female (MeSH), Humans (MeSH), Job Satisfaction (MeSH), Male (MeSH), Nurse-Patient Relations (ethics), Nurses (psychology), Patient Care Management (methods), Patient Care Management (organization & administration), Patient Care Management (standards), Surveys and Questionnaires (MeSH), Work Schedule Tolerance (MeSH).
- MESH :
- geographic : Europe.
- ethics : Nurse-Patient Relations.
- methods : Delivery of Health Care, Patient Care Management.
- organization & administration : Patient Care Management.
- psychology : Nurses.
- standards : Continuity of Patient Care, Delivery of Health Care, Patient Care Management.
- Attitude of Health Personnel, Communication, Female, Humans, Job Satisfaction, Male, Surveys and Questionnaires, Work Schedule Tolerance.
Abstract
AIM
This paper reports a study exploring nurses' perceptions of the shift handover and the possible reasons for reported dissatisfaction in 10 European countries.
BACKGROUND
The nursing handover fulfils a number of purposes and has important consequences for the continuity of patient care and nurses' satisfaction with the quality of care they are able to provide. However, the performance and function of shift handovers in health care is a widely neglected topic in practice and research.
METHOD
The Nurses' Early Exit Study (http://www.next-study.net) investigates the working conditions of nurses and variables influencing nursing retention. The data for this analysis were collected between 2002 and 2003 by self-report questionnaires in 10 European countries.
FINDINGS
The percentage of nurses dissatisfied with shift handovers ranged from 22% in England to 61% in France. In most countries the main reason for dissatisfaction with shift handovers was 'too many disturbances', followed by 'lack of time'. Most countries showed similar associations of dissatisfaction with qualification level and occupational seniority, but not with position and type of shift. 'Poor quality of leadership' and 'poor support from colleagues', were strongly associated with dissatisfaction.
CONCLUSIONS
In several (but not all) European countries, shift handovers may be a frequent cause for nurses' irritation. The underlying causes appear to be of an organizational nature. The findings have implications for solutions. Further debate and research should clarify the different purposes of shift handovers and relate them to handover style and to the quality of patient care.
DOI: 10.1111/j.1365-2648.2006.04144.x
PubMed: 17284273
Affiliations:
Links toward previous steps (curation, corpus...)
Le document en format XML
<record><TEI><teiHeader><fileDesc><titleStmt><title xml:lang="en">Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.</title><author><name sortKey="Meissner, Anne" sort="Meissner, Anne" uniqKey="Meissner A" first="Anne" last="Meissner">Anne Meissner</name><affiliation wicri:level="3"><nlm:affiliation>Department of Healthcare, DeTeWe Systems GmbH, Department of Healthcare Solutions, Berlin, Germany. anne.meissner@aastra.com</nlm:affiliation><country xml:lang="fr">Allemagne</country><wicri:regionArea>Department of Healthcare, DeTeWe Systems GmbH, Department of Healthcare Solutions, Berlin</wicri:regionArea><placeName><region type="land" nuts="3">Berlin</region><settlement type="city">Berlin</settlement></placeName></affiliation></author><author><name sortKey="Hasselhorn, Hans Martin" sort="Hasselhorn, Hans Martin" uniqKey="Hasselhorn H" first="Hans-Martin" last="Hasselhorn">Hans-Martin Hasselhorn</name></author><author><name sortKey="Estryn Behar, Madeleine" sort="Estryn Behar, Madeleine" uniqKey="Estryn Behar M" first="Madeleine" last="Estryn-Behar">Madeleine Estryn-Behar</name></author><author><name sortKey="Nezet, Olivier" sort="Nezet, Olivier" uniqKey="Nezet O" first="Olivier" last="Nézet">Olivier Nézet</name></author><author><name sortKey="Pokorski, Janusz" sort="Pokorski, Janusz" uniqKey="Pokorski J" first="Janusz" last="Pokorski">Janusz Pokorski</name></author><author><name sortKey="Gould, Dinah" sort="Gould, Dinah" uniqKey="Gould D" first="Dinah" last="Gould">Dinah Gould</name></author></titleStmt><publicationStmt><idno type="wicri:source">PubMed</idno><date when="2007">2007</date><idno type="RBID">pubmed:17284273</idno><idno type="pmid">17284273</idno><idno type="doi">10.1111/j.1365-2648.2006.04144.x</idno><idno type="wicri:Area/Main/Corpus">001B54</idno><idno type="wicri:explorRef" wicri:stream="Main" wicri:step="Corpus" wicri:corpus="PubMed">001B54</idno><idno type="wicri:Area/Main/Curation">001B54</idno><idno type="wicri:explorRef" wicri:stream="Main" wicri:step="Curation">001B54</idno><idno type="wicri:Area/Main/Exploration">001B54</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en">Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.</title><author><name sortKey="Meissner, Anne" sort="Meissner, Anne" uniqKey="Meissner A" first="Anne" last="Meissner">Anne Meissner</name><affiliation wicri:level="3"><nlm:affiliation>Department of Healthcare, DeTeWe Systems GmbH, Department of Healthcare Solutions, Berlin, Germany. anne.meissner@aastra.com</nlm:affiliation><country xml:lang="fr">Allemagne</country><wicri:regionArea>Department of Healthcare, DeTeWe Systems GmbH, Department of Healthcare Solutions, Berlin</wicri:regionArea><placeName><region type="land" nuts="3">Berlin</region><settlement type="city">Berlin</settlement></placeName></affiliation></author><author><name sortKey="Hasselhorn, Hans Martin" sort="Hasselhorn, Hans Martin" uniqKey="Hasselhorn H" first="Hans-Martin" last="Hasselhorn">Hans-Martin Hasselhorn</name></author><author><name sortKey="Estryn Behar, Madeleine" sort="Estryn Behar, Madeleine" uniqKey="Estryn Behar M" first="Madeleine" last="Estryn-Behar">Madeleine Estryn-Behar</name></author><author><name sortKey="Nezet, Olivier" sort="Nezet, Olivier" uniqKey="Nezet O" first="Olivier" last="Nézet">Olivier Nézet</name></author><author><name sortKey="Pokorski, Janusz" sort="Pokorski, Janusz" uniqKey="Pokorski J" first="Janusz" last="Pokorski">Janusz Pokorski</name></author><author><name sortKey="Gould, Dinah" sort="Gould, Dinah" uniqKey="Gould D" first="Dinah" last="Gould">Dinah Gould</name></author></analytic><series><title level="j">Journal of advanced nursing</title><idno type="ISSN">0309-2402</idno><imprint><date when="2007" type="published">2007</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Attitude of Health Personnel (MeSH)</term><term>Communication (MeSH)</term><term>Continuity of Patient Care (standards)</term><term>Delivery of Health Care (methods)</term><term>Delivery of Health Care (standards)</term><term>Europe (MeSH)</term><term>Female (MeSH)</term><term>Humans (MeSH)</term><term>Job Satisfaction (MeSH)</term><term>Male (MeSH)</term><term>Nurse-Patient Relations (ethics)</term><term>Nurses (psychology)</term><term>Patient Care Management (methods)</term><term>Patient Care Management (organization & administration)</term><term>Patient Care Management (standards)</term><term>Surveys and Questionnaires (MeSH)</term><term>Work Schedule Tolerance (MeSH)</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Attitude du personnel soignant (MeSH)</term><term>Communication (MeSH)</term><term>Continuité des soins (normes)</term><term>Enquêtes et questionnaires (MeSH)</term><term>Europe (MeSH)</term><term>Femelle (MeSH)</term><term>Gestion des soins aux patients (méthodes)</term><term>Gestion des soins aux patients (normes)</term><term>Gestion des soins aux patients (organisation et administration)</term><term>Humains (MeSH)</term><term>Infirmières et infirmiers (psychologie)</term><term>Mâle (MeSH)</term><term>Prestations des soins de santé (méthodes)</term><term>Prestations des soins de santé (normes)</term><term>Relations infirmier-patient (éthique)</term><term>Satisfaction professionnelle (MeSH)</term><term>Tolérance à l'horaire de travail (MeSH)</term></keywords><keywords scheme="MESH" type="geographic" xml:lang="en"><term>Europe</term></keywords><keywords scheme="MESH" qualifier="ethics" xml:lang="en"><term>Nurse-Patient Relations</term></keywords><keywords scheme="MESH" qualifier="methods" xml:lang="en"><term>Delivery of Health Care</term><term>Patient Care Management</term></keywords><keywords scheme="MESH" qualifier="méthodes" xml:lang="fr"><term>Gestion des soins aux patients</term><term>Prestations des soins de santé</term></keywords><keywords scheme="MESH" qualifier="normes" xml:lang="fr"><term>Continuité des soins</term><term>Gestion des soins aux patients</term><term>Prestations des soins de santé</term></keywords><keywords scheme="MESH" qualifier="organisation et administration" xml:lang="fr"><term>Gestion des soins aux patients</term></keywords><keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Patient Care Management</term></keywords><keywords scheme="MESH" qualifier="psychologie" xml:lang="fr"><term>Infirmières et infirmiers</term></keywords><keywords scheme="MESH" qualifier="psychology" xml:lang="en"><term>Nurses</term></keywords><keywords scheme="MESH" qualifier="standards" xml:lang="en"><term>Continuity of Patient Care</term><term>Delivery of Health Care</term><term>Patient Care Management</term></keywords><keywords scheme="MESH" qualifier="éthique" xml:lang="fr"><term>Relations infirmier-patient</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Attitude of Health Personnel</term><term>Communication</term><term>Female</term><term>Humans</term><term>Job Satisfaction</term><term>Male</term><term>Surveys and Questionnaires</term><term>Work Schedule Tolerance</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Attitude du personnel soignant</term><term>Communication</term><term>Enquêtes et questionnaires</term><term>Europe</term><term>Femelle</term><term>Humains</term><term>Mâle</term><term>Satisfaction professionnelle</term><term>Tolérance à l'horaire de travail</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>AIM</b></p><p>This paper reports a study exploring nurses' perceptions of the shift handover and the possible reasons for reported dissatisfaction in 10 European countries.</p></div><div type="abstract" xml:lang="en"><p><b>BACKGROUND</b></p><p>The nursing handover fulfils a number of purposes and has important consequences for the continuity of patient care and nurses' satisfaction with the quality of care they are able to provide. However, the performance and function of shift handovers in health care is a widely neglected topic in practice and research.</p></div><div type="abstract" xml:lang="en"><p><b>METHOD</b></p><p>The Nurses' Early Exit Study (http://www.next-study.net) investigates the working conditions of nurses and variables influencing nursing retention. The data for this analysis were collected between 2002 and 2003 by self-report questionnaires in 10 European countries.</p></div><div type="abstract" xml:lang="en"><p><b>FINDINGS</b></p><p>The percentage of nurses dissatisfied with shift handovers ranged from 22% in England to 61% in France. In most countries the main reason for dissatisfaction with shift handovers was 'too many disturbances', followed by 'lack of time'. Most countries showed similar associations of dissatisfaction with qualification level and occupational seniority, but not with position and type of shift. 'Poor quality of leadership' and 'poor support from colleagues', were strongly associated with dissatisfaction.</p></div><div type="abstract" xml:lang="en"><p><b>CONCLUSIONS</b></p><p>In several (but not all) European countries, shift handovers may be a frequent cause for nurses' irritation. The underlying causes appear to be of an organizational nature. The findings have implications for solutions. Further debate and research should clarify the different purposes of shift handovers and relate them to handover style and to the quality of patient care.</p></div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">17284273</PMID><DateCompleted><Year>2007</Year><Month>09</Month><Day>26</Day></DateCompleted><DateRevised><Year>2015</Year><Month>11</Month><Day>19</Day></DateRevised><Article PubModel="Print"><Journal><ISSN IssnType="Print">0309-2402</ISSN><JournalIssue CitedMedium="Print"><Volume>57</Volume><Issue>5</Issue><PubDate><Year>2007</Year><Month>Mar</Month></PubDate></JournalIssue><Title>Journal of advanced nursing</Title><ISOAbbreviation>J Adv Nurs</ISOAbbreviation></Journal><ArticleTitle>Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.</ArticleTitle><Pagination><MedlinePgn>535-42</MedlinePgn></Pagination><Abstract><AbstractText Label="AIM" NlmCategory="OBJECTIVE">This paper reports a study exploring nurses' perceptions of the shift handover and the possible reasons for reported dissatisfaction in 10 European countries.</AbstractText><AbstractText Label="BACKGROUND" NlmCategory="BACKGROUND">The nursing handover fulfils a number of purposes and has important consequences for the continuity of patient care and nurses' satisfaction with the quality of care they are able to provide. However, the performance and function of shift handovers in health care is a widely neglected topic in practice and research.</AbstractText><AbstractText Label="METHOD" NlmCategory="METHODS">The Nurses' Early Exit Study (http://www.next-study.net) investigates the working conditions of nurses and variables influencing nursing retention. The data for this analysis were collected between 2002 and 2003 by self-report questionnaires in 10 European countries.</AbstractText><AbstractText Label="FINDINGS" NlmCategory="RESULTS">The percentage of nurses dissatisfied with shift handovers ranged from 22% in England to 61% in France. In most countries the main reason for dissatisfaction with shift handovers was 'too many disturbances', followed by 'lack of time'. Most countries showed similar associations of dissatisfaction with qualification level and occupational seniority, but not with position and type of shift. 'Poor quality of leadership' and 'poor support from colleagues', were strongly associated with dissatisfaction.</AbstractText><AbstractText Label="CONCLUSIONS" NlmCategory="CONCLUSIONS">In several (but not all) European countries, shift handovers may be a frequent cause for nurses' irritation. The underlying causes appear to be of an organizational nature. The findings have implications for solutions. Further debate and research should clarify the different purposes of shift handovers and relate them to handover style and to the quality of patient care.</AbstractText></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Meissner</LastName><ForeName>Anne</ForeName><Initials>A</Initials><AffiliationInfo><Affiliation>Department of Healthcare, DeTeWe Systems GmbH, Department of Healthcare Solutions, Berlin, Germany. anne.meissner@aastra.com</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Hasselhorn</LastName><ForeName>Hans-Martin</ForeName><Initials>HM</Initials></Author><Author ValidYN="Y"><LastName>Estryn-Behar</LastName><ForeName>Madeleine</ForeName><Initials>M</Initials></Author><Author ValidYN="Y"><LastName>Nézet</LastName><ForeName>Olivier</ForeName><Initials>O</Initials></Author><Author ValidYN="Y"><LastName>Pokorski</LastName><ForeName>Janusz</ForeName><Initials>J</Initials></Author><Author ValidYN="Y"><LastName>Gould</LastName><ForeName>Dinah</ForeName><Initials>D</Initials></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType><PublicationType UI="D013485">Research Support, Non-U.S. Gov't</PublicationType></PublicationTypeList></Article><MedlineJournalInfo><Country>England</Country><MedlineTA>J Adv Nurs</MedlineTA><NlmUniqueID>7609811</NlmUniqueID><ISSNLinking>0309-2402</ISSNLinking></MedlineJournalInfo><CitationSubset>IM</CitationSubset><CitationSubset>N</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D001291" MajorTopicYN="Y">Attitude of Health Personnel</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D003142" MajorTopicYN="N">Communication</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D003266" MajorTopicYN="N">Continuity of Patient Care</DescriptorName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D003695" MajorTopicYN="N">Delivery of Health Care</DescriptorName><QualifierName UI="Q000379" MajorTopicYN="N">methods</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D005060" MajorTopicYN="N" Type="Geographic">Europe</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D005260" MajorTopicYN="N">Female</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D007588" MajorTopicYN="Y">Job Satisfaction</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D008297" MajorTopicYN="N">Male</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D009723" MajorTopicYN="N">Nurse-Patient Relations</DescriptorName><QualifierName UI="Q000941" MajorTopicYN="N">ethics</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D009726" MajorTopicYN="N">Nurses</DescriptorName><QualifierName UI="Q000523" MajorTopicYN="Y">psychology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D010346" MajorTopicYN="N">Patient Care Management</DescriptorName><QualifierName UI="Q000379" MajorTopicYN="N">methods</QualifierName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000592" MajorTopicYN="N">standards</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D011795" MajorTopicYN="N">Surveys and Questionnaires</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D014940" MajorTopicYN="N">Work Schedule Tolerance</DescriptorName></MeshHeading></MeshHeadingList></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="pubmed"><Year>2007</Year><Month>2</Month><Day>8</Day><Hour>9</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2007</Year><Month>9</Month><Day>27</Day><Hour>9</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="entrez"><Year>2007</Year><Month>2</Month><Day>8</Day><Hour>9</Hour><Minute>0</Minute></PubMedPubDate></History><PublicationStatus>ppublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">17284273</ArticleId><ArticleId IdType="pii">JAN4144</ArticleId><ArticleId IdType="doi">10.1111/j.1365-2648.2006.04144.x</ArticleId></ArticleIdList></PubmedData></pubmed><affiliations><list><country><li>Allemagne</li></country><region><li>Berlin</li></region><settlement><li>Berlin</li></settlement></list><tree><noCountry><name sortKey="Estryn Behar, Madeleine" sort="Estryn Behar, Madeleine" uniqKey="Estryn Behar M" first="Madeleine" last="Estryn-Behar">Madeleine Estryn-Behar</name><name sortKey="Gould, Dinah" sort="Gould, Dinah" uniqKey="Gould D" first="Dinah" last="Gould">Dinah Gould</name><name sortKey="Hasselhorn, Hans Martin" sort="Hasselhorn, Hans Martin" uniqKey="Hasselhorn H" first="Hans-Martin" last="Hasselhorn">Hans-Martin Hasselhorn</name><name sortKey="Nezet, Olivier" sort="Nezet, Olivier" uniqKey="Nezet O" first="Olivier" last="Nézet">Olivier Nézet</name><name sortKey="Pokorski, Janusz" sort="Pokorski, Janusz" uniqKey="Pokorski J" first="Janusz" last="Pokorski">Janusz Pokorski</name></noCountry><country name="Allemagne"><region name="Berlin"><name sortKey="Meissner, Anne" sort="Meissner, Anne" uniqKey="Meissner A" first="Anne" last="Meissner">Anne Meissner</name></region></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
EXPLOR_STEP=$WICRI_ROOT/Sante/explor/AutomedicationFrancoV1/Data/Main/Exploration
HfdSelect -h $EXPLOR_STEP/biblio.hfd -nk 001B27 | SxmlIndent | more
Ou
HfdSelect -h $EXPLOR_AREA/Data/Main/Exploration/biblio.hfd -nk 001B27 | SxmlIndent | more
Pour mettre un lien sur cette page dans le réseau Wicri
{{Explor lien
|wiki= Sante
|area= AutomedicationFrancoV1
|flux= Main
|étape= Exploration
|type= RBID
|clé= pubmed:17284273
|texte= Nurses' perception of shift handovers in Europe: results from the European Nurses' Early Exit Study.
}}
Pour générer des pages wiki
HfdIndexSelect -h $EXPLOR_AREA/Data/Main/Exploration/RBID.i -Sk "pubmed:17284273" \
| HfdSelect -Kh $EXPLOR_AREA/Data/Main/Exploration/biblio.hfd \
| NlmPubMed2Wicri -a AutomedicationFrancoV1
| This area was generated with Dilib version V0.6.38. |  |